CRM Manager (Contract)

Location: Remote UK

Day Rate: £160 - £200 Per Day

We’re seeking a CRM Manager to join us on a contract basis, helping us elevate how brands engage with their communities and foster meaningful advocacy. In this role, you’ll be at the forefront of designing and optimising CRM strategies that drive loyalty, engagement, and long-term brand success.

The Business

Duel is a SaaS company on a mission to make Brand Advocacy the industry standard playbook for building brilliant retail brands. It was founded by world record breaking adventurer and former brand ambassador Paul Archer, alongside viral games developer Naio Tsarouchis, and we exist to show there’s a better way to build businesses, to build a better future, proving that caring for people builds brand, which builds long term and exponential profit returns.

The Duel Brand Advocacy Platform allows enterprise brands to do just that, scaling how they manage their relationships with thousands of advocates, customers, creators and brand ambassadors. We’re proud today that brands such as Abercrombie & Fitch, Charlotte Tilbury, Spanx, Victoria’s Secret and Elemis (to name a few, but not to name some household names that we can’t talk about yet) are doing just that. The Duel team comprises psychologists, brand experts and community builders, combining cutting edge brand expertise, with seasoned SaaS experience..

The Role

Strategic Development: Lead the development and execution of CRM strategies that align with brand goals, enhancing customer engagement and loyalty.
Implementation: Build, refine, and scale CRM workflows, campaigns, and touch-points, ensuring seamless integration with existing systems and processes.
Data-Driven Insights: Analyse customer data to inform CRM initiatives, identifying trends and opportunities to create impactful marketing strategies.
Collaboration: Partner with internal teams and external stakeholders to deliver CRM solutions tailored to the needs of beauty, fashion, and MarTech brands.
Optimisation: Continuously monitor and optimise CRM performance, implementing best practices and new technologies to achieve outstanding results.

The Person

Proven CRM Expertise: You’ve successfully built and scaled CRM strategies within brand, marketing, beauty, fashion, or SaaS industries.
Creative & Analytical: You bring a balance of creativity and data-driven thinking to your approach, blending innovative ideas with strategic rigor.
Passion for Brands: You love working with brands and understand the nuances of customer engagement in the lifestyle and MarTech sectors.
Independent & Proactive: As our CRM Manager, you thrive in an autonomous environment, taking initiative and driving projects forward.
Collaborative: You value partnerships and enjoy working closely with teams to achieve shared goals, embodying our ethos of care and connection.

The Experience

Strong experience with leading CRM tools and systems such as HubSpot & Klaviyo, or similar.
Deep understanding of CRM best practices in industries like beauty, fashion, or MarTech.
Demonstrable success in delivering scalable and effective CRM strategies for well-known brands.
Familiarity with integration tools, customer segmentation, email marketing, and lifecycle management.

Why Duel?

We want to build a remarkable company with remarkable people and a remarkable culture that you will want to shout from the rooftops about. In a relaxed, flexible, and fun environment, the team is driven to making the business a success while enjoying what we do and who we do it with.

• Flexible working hours - if you need to fit around childcare or need to work around your life, we understand.
• Around 32 days of Annual Leave (28 excluding bank holidays and an extended break between Christmas and New Year, when we close the metaphorical office). On-going training where required.
• Options scheme for all full-time employees - it’s important to us that everybody owns a part of the company and shares in the benefits of what we build.

A growing benefits package, including;

• Company MacBook to work from

• £350 WFH Set-Up

• Headspace Contributions

• Personal Development budget and support

• 2 additional days leave for volunteering

Salary: £160 - £200 Per Day

Department

Brand Success Team

Locations

London Office

Remote status

Fully Remote

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